What to Expect from IT Support from Computer Corner
We pride ourselves in doing our homework, taking time to get to know our customers’ IT and printer setup, and building long-lasting relationships to help your business thrive.
Onboarding with Computer Corner
Ever wonder what to expect when you partner with a technology solutions provider like Computer Corner? Here is a snapshot of what we cover during the first few months of working with a new customer like you:
Get to Know You
We want to understand your current IT environment, get to know your business goals and desired outcomes, and identify processes and communication standards that work best for you.
Determine Roles and Responsibilities
After we get an understanding of what you are looking to accomplish, we identify key players and stakeholders at your organization, as well as Computer Corner.
Develop a Plan
With desired outcomes and key players identified, we craft a plan to help implement new technology. In addition to an anticipated timeline for implementation, this plan includes identifying potential roadblocks and strategies to avoid them.
Get Feedback and Continually Evolve
As our partnership continues to grow, we ask for feedback frequently. We know that constructive criticism is the best way to ensure we are progressing toward your goals and delivering the reliable service you can expect from Computer Corner.
An In-Depth Look at What It’s Like to Work with Computer Corner
1
You tell us what technology challenges you’re currently facing.
Through an initial phone call or by submitting the contact us form on our website, give us a brief overview of your current IT environment and what type of technology support you’re looking for.
2
We host an initial discovery meeting.
We’ll reach out to ask a few clarifying questions and schedule a meeting to get to know a bit more about your business and technology needs.
3
Together, we’ll take a deep dive into your current IT strategy.
This will help us understand how you want technology to work for you.
4
We’ll provide a proposal.
After we get to know your needs, we’ll develop a proposal and implementation plan.
5
Develop an in-depth plan.
Once the proposal is approved, we will develop a plan for how we will implement new technology, integrate new hardware, etc. This plan will include a list of roles and responsibilities for individuals at your organization, as well as Computer Corner.
6
Review and adjust.
As concerns arise, we will work together to adjust our plan as needed to help you make the best use of your technology stack.
7
Get a dedicated account rep and help desk rep.
Once you officially become a Computer Corner customer, your organization gets a dedicated phone number to call whenever you need IT support, as well as access to a customer portal to submit support tickets.
8
Implement the plan and continually adjust based on feedback.
We don’t take a set-it-and-forget-it approach. We will have regular check-ins (at a higher frequency to begin with) to ensure we are all aligned.
“Computer Corner played a pivotal role in seamlessly connecting everything in our new office. From installing our VoIP solution to implementing IT security measures, they ensured a smooth transition. Their responsiveness during the onboarding process was outstanding. Additionally, Computer Corner also helped facilitate the migration of our data to a new platform, making the transition even more seamless. Our new office setup was a hassle-free experience, allowing us to focus on our core business operations.”
Emily, Owner Dunham Law
